Use the Zscaler Analyzer app to analyze the path between your location and the Zscaler Enforcement Node (ZEN), or to analyze the time it takes for your browser to load a web page, so the Zscaler Support team can detect potential issues. The app performs an MTR (Z-Traceroute) and a full web page load test (Z-WebLoad). The results provide the Zscaler Support team with all the information they need to debug network issues quickly. You can run the app multiple times at different intervals, for a more comprehensive view of your network path and performances. For example, you can run configure the app to run every hour for five hours.
The results are designed to be sent to the Zscaler Operations Team through Zscaler Support for analysis. Their experience and overall view of the entire cloud allow them to interpret the data and identify potential issues in the network path. Zscaler highly recommends that you do not try to interpret the results without consulting Zscaler Support.
By downloading and/or using the Zscaler Analyzer, You agree to the End User Subscription Agreement available at
https://www.zscaler.com/legal/end-user-subscription-agreement. In addition, You also acknowledge and
agree that Zscaler will
(i) use the information that You provide in order to troubleshoot Your networking issues; and
(ii) store such information in its cloud (which will only be accessible by a unique URL).
YOUR USE OF THE ZSCALER ANALYZER IS EXPRESSLY CONDITIONED ON YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE, DO NOT DOWNLOAD AND/OR OTHERWISE USE THE ZSCALER ANALYZER.
You can run the app from a device that has the following:
Do the following to install the Zscaler Analyzer app:
Use the Zscaler Analyzer app to analyze the path between your location and the Zscaler Enforcement Node (ZEN), so the Zscaler Support team can detect potential network issues. The app performs an MTR (My Traceroute) and the results provide the Zscaler Support team with all the information they need to debug network issues quickly. You can run the app multiple times at different intervals, for a more comprehensive view of your network path. For example, you can run configure the app to run every hour for five hours
The results are designed to be sent to the Zscaler Operations Team through Zscaler Support for analysis. Their experience and overall view of the entire cloud allow them to interpret the data and identify potential issues in the network path. Zscaler highly recommends that you do not try to interpret the results without consulting Zscaler Support.
When you launch the app, click the Z-TraceRoute tab to see a window similar to the following.
Do the following to run the Zscaler Network Analyzer app:
run [host=] [repeat=] [interval=] [data=] [count=] [maxhop=] [timeout=]
Options:
host Ping the specified host/IP address until stopped.
Default : gateway.zscaler.net
repeat Number of times to repeat the test.
Valid : [1 - 99]
Default : 1
interval Gap between each test run (in minutes).
Valid : [10, 15, 30, 60, 90, 120]
Default : 10
data Length of raw data used.
Valid : [1 - 60]
Default : 32
count Number of packets per node.
Valid : [1 - 99]
Default : 50
maxhop Number of maximum hops.
Valid : [1 - 60]
Default : 30
timeout Timeout in seconds to wait for each reply.
Valid : [1 - 60]
Default : 2
run count=10 timeout=5 host=gateway.zscaler.net maxhop=50
You can minimize the Zscaler Performance Analyzer app before it completes all the configured runs. When the tool completes all the runs, the Start Test button replaces the Stop Test button.
If you configured the Zscaler Analyzer app to perform multiple runs, you can view the results for each completed run in the group by selecting it from the results list, as shown below.
When the app completes all the configured runs, export the results so you can send it to Zscaler Support.
The geolocation shown in the export file is likely to be incorrect. For example, the intermediate hops in the U.S. might be shown to be in Europe.
The following is the information displayed for each group (repetitions of the same test) in the CSV file:
The following is the information displayed for each run inside a group:
Use the Zscaler Analyzer app to analyze the time it takes for your browser to load a web page, so the Zscaler Support team can detect potential issues. The app performs a web page load test and the results provide the Zscaler Support team with all the information they need to debug issues quickly. Depending on your environment, the tool can compare the load time through a ZEN and load time going direct to Internet. You can run the app multiple times at different intervals, for a more comprehensive view of your network. For example, you can configure the app to run every hour for five hours.
Do the following to run WebLoad on the Zscaler Analyzer:
If you choose to run the app with a Custom PAC File or Custom Gateway, you will be prompted to authenticate before you can start the test. The results table will provide results in the following categories:
To define the following settings, click the Advanced Settings button to see the ZWebload - Advanced Settings window.
You can minimize the Zscaler Analyzer app before it completes all the configured runs. When the tool completes all the runs, the Start Test button replaces the Stop Test button.
If you configured the Zscaler Analyzer app to perform multiple runs, you can view the results for each completed run in the group by selecting it from the results list, as shown below.
If you configured the Zscaler Analyzer app to test multiple URLs, you can view the results for each URL in the group by choosing Website from the Show Results For list.
When the app completes all the configured runs, export the results so you can send it to Zscaler Support.
The following is the information displayed for each group (repetitions of the same test):
The following is the information displayed for each run inside a group: